Last Updated: March 02, 2025
At Cohestia , we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward return process. Please review the guidelines below to understand our return policy and procedures.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- You must initiate the return within 10 days of receiving your order.
- Proof of purchase (e.g., order confirmation or receipt) is required.
Exceptions
The following items are non-returnable unless defective or damaged:
- Personalized or custom-made products.
- Perishable goods (e.g., food items, if applicable).
- Certain hygiene-sensitive products (e.g., cleaning sponges that have been opened).
2. Return Process
A. Request a Return
To initiate a return, please contact us at info@cohestia.com with the following information:
- Your order number.
- The item(s) you wish to return.
- Reason for the return.
We will respond with instructions on how to proceed.
B. Shipping the Item
- Package the item securely and include a copy of your proof of purchase.
- Ship the item to the address provided in our response email.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
C. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your financial institution (typically 3–5 business days).
3. Exchanges
If you need to exchange an item (e.g., for a different size or color), please follow the return process above and specify the desired replacement in your return request. We will process the exchange once the returned item is received.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@cohestia.com. Include photos of the damage/defect and your order details. We will:
- Provide a prepaid return label (if applicable).
- Offer a replacement or refund at no additional cost.
5. International Returns
For customers outside Canada and the USA:
- Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
- Customs duties, taxes, or import fees associated with the return are the customer’s responsibility.
- Please ensure the item is properly packaged and labeled to avoid delays or damage during transit.
6. Restocking Fees
Certain items may incur a restocking fee (e.g., oversized or high-value products). If applicable, this will be communicated during the return authorization process.
7. Cancellations
If you wish to cancel an order before it ships, please contact us immediately at info@cohestia.com. Once an order has shipped, it cannot be canceled, and you will need to follow the return process.
8. Gift Returns
If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, we will send you a gift card code via email.
If the item was not marked as a gift or the sender had the order shipped to themselves, refunds will be issued to the original purchaser.
9. Legal Rights
A. Canada (Including Quebec)
Under Canadian consumer protection laws, you have the right to return defective or misrepresented items within a reasonable timeframe. For Quebec residents, the Consumer Protection Act provides additional safeguards, including remedies for unsatisfactory purchases.
B. USA
U.S. customers are entitled to returns in accordance with state-specific consumer protection laws. This policy aligns with general U.S. standards but does not override mandatory legal rights.
C. International
For customers outside Canada and the USA, local consumer protection laws may apply. This policy is intended to supplement, not replace, those rights.
10. Contact Us
If you have any questions or concerns about your return, please contact us:
- Email : info@cohestia.com