Last Updated: March 02, 2025
At Cohestia , we strive to provide fast, reliable, and transparent shipping services to our customers in Canada, the USA, and select international destinations. Below are the details of our shipping policies, costs, and procedures.
1. Shipping Locations
We currently ship to the following regions:
- Canada : All provinces and territories.
- USA : All 50 states.
- International : Select countries (see below for details).
If you do not see your country listed during checkout, please contact us at info@cohestia.com to inquire about availability.
2. Shipping Rates
A. Domestic Shipping (Canada)
- Orders within Canada are shipped via Canada Post , Purolator , or other trusted carriers.
- Shipping rates are calculated based on:
- Weight and dimensions of the package.
- Destination postal code.
- Selected delivery speed (Standard, Expedited, or Express).
Free Shipping Offer
We offer free standard shipping on orders over $50 CAD within Canada. This offer excludes remote or rural areas where additional fees may apply.
B. Shipping to the USA
- Orders to the USA are shipped via USPS , UPS , or FedEx .
- Shipping rates depend on:
- Weight and dimensions of the package.
- Destination zip code.
- Delivery speed (Standard, Expedited, or Express).
Free Shipping Offer
Free standard shipping is available on orders over $75 USD to the contiguous USA. Additional charges apply for Alaska, Hawaii, and U.S. territories.
C. International Shipping
- International orders are shipped via global carriers such as DHL , FedEx International , or Canada Post International .
- Shipping rates vary by destination, weight, and service level.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
3. Delivery Times
Delivery times are estimates and may vary depending on the carrier, destination, and unforeseen circumstances (e.g., weather, customs delays).
A. Canada
- Standard Shipping : 3–7 business days.
- Expedited Shipping : 1–3 business days.
- Express Shipping : Next business day (major cities only).
B. USA
- Standard Shipping : 5–10 business days.
- Expedited Shipping : 2–4 business days.
- Express Shipping : 1–2 business days (contiguous USA only).
C. International
- Estimated delivery times range from 7–21 business days , depending on the destination and customs processing.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package online. Tracking is available for most domestic and international shipments.
5. Customs, Duties, and Taxes
A. Canada
No additional customs fees or duties apply for orders shipped within Canada. Provincial sales taxes (PST/GST/HST) are calculated at checkout.
B. USA
For orders shipped to the USA, no customs duties or import fees apply. Sales tax is calculated at checkout based on your state’s regulations.
C. International
- Customers outside Canada and the USA are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the product price or shipping cost.
- Please check with your local customs office for more information on applicable fees.
6. Remote or Rural Areas
For customers in remote or rural areas, additional shipping fees or extended delivery times may apply. If this applies to your location, we will notify you before processing your order.
7. Lost or Damaged Packages
A. Lost Packages
If your package does not arrive within the estimated delivery time, please contact us at info@cohestia.com. We will assist you in locating the package or filing a claim with the carrier.
B. Damaged Packages
If your package arrives damaged, please take photos of the damage and contact us immediately. We will work with the carrier to resolve the issue and arrange a replacement or refund.
8. Returns and Exchanges
If you need to return or exchange a product, please refer to our Return Policy (linked here or below). Shipping costs for returns are generally the responsibility of the customer unless the return is due to an error on our part.
9. Contact Us
If you have any questions or concerns about your order or our shipping policies, please contact us:
- Email : info@cohestia.com